Shipping policy

Shipping Policy

Last updated: 5 October 2026

At Vision Optic S.A., we aim to process and dispatch orders as quickly as possible. Please review the delivery information below before placing your order.

1. Standard Orders

For standard products, including sunglasses, eyeglasses and cosmetic lenses:

Estimated delivery time: 5–8 business days.

Delivery times may vary depending on the destination, courier availability and other circumstances outside our control.

2. Prescription Orders

Prescription eyewear and prescription lenses require additional processing and preparation.

Estimated delivery time: up to 14 business days.

Prescription orders may take longer than standard orders because the lenses need to be prepared according to the prescription and specifications provided with the order.

The maximum estimated timeframe for prescription orders is 14 business days, subject to circumstances outside our reasonable control.

3. Order Processing

Orders are processed after payment has been successfully received.

Processing times may vary depending on product availability and the type of order.

Prescription orders require additional processing before they can be dispatched.

4. Delivery Address

Orders will be delivered to the address provided during checkout.

Customers are responsible for ensuring that their delivery information is accurate and complete.

If incorrect delivery information is provided, delivery may be delayed and additional delivery charges may apply.

5. Tracking

Where available, tracking information will be provided once your order has been dispatched.

You can use the tracking information provided to monitor the progress of your delivery.

6. Delivery Delays

The delivery timeframes provided are estimates.

Delivery may occasionally be delayed due to circumstances outside our reasonable control, including:

Courier delays;
Public holidays;
Severe weather;
Incorrect or incomplete delivery information;
High-volume periods; or
Other unforeseen circumstances.

We will make reasonable efforts to assist with any delivery issues that arise.

7. Damaged Packages

If your package arrives visibly damaged, please contact Vision Optic S.A. as soon as possible.

Please provide your order number and photographs of the package and product so that we can investigate the issue and assist you.

8. Undelivered or Returned Orders

If a package cannot be delivered because of incorrect or incomplete information supplied by the customer, or because the customer is unavailable to receive the delivery, additional delivery arrangements or charges may apply.

Please contact us if you believe your order has been delayed or has not been delivered within the applicable timeframe.